"We'd bet that by being good to our employees -- for instance, by paying for 100 percent of health care premiums, spending heavily on personal development, and giving customer service reps more freedom than at a typical call center -- we would be able to offer better service than our competitors."This fresh breath of managerial air is contrasted by the environment we enjoy. Go Comets.
Sunday, July 18, 2010
I don't know what initially brought me to the enclosed article, but it's informative nonetheless: how effectively employee-focused organizations run, and the benefits for employees and customers alike. Plucked from the business-related text article, a notable quote from Zappos founder Tony Hsieh:
Saturday, July 17, 2010
A tremendously illustrative paean for libraries and library services from a prominent author and news outlet, this time with the angle that library services and librarians -- and even libraries themselves -- are cut not because they perform poorly. Author Marilyn Johnson further ponders
"We won't miss a third of our librarians and branch libraries the way we'd miss a third of our firefighters and firehouses, the rationale goes … but I wonder."and concludes with
"Those in cities that haven't preserved their libraries, those less fortunate and baffled by technology, and our children will be the first to suffer. But sooner or later, we'll all feel the loss as one of the most effective levelers of privilege and avenues of reinvention — one of the great engines of democracy — begins to disappear."
Wednesday, July 14, 2010
Interesting senior project, combining my vocation and my avocation. The monotony of the rhythms and sounds of the tiny velodrome, the spare design, the emptiness of the library space, all make for a powerful statement.