Sunday, July 18, 2010

Why I Sold Zappos

I don't know what initially brought me to the enclosed article, but it's informative nonetheless: how effectively employee-focused organizations run, and the benefits for employees and customers alike. Plucked from the business-related text article, a notable quote from Zappos founder Tony Hsieh:
"We'd bet that by being good to our employees -- for instance, by paying for 100 percent of health care premiums, spending heavily on personal development, and giving customer service reps more freedom than at a typical call center -- we would be able to offer better service than our competitors."
This fresh breath of managerial air is contrasted by the environment we enjoy. Go Comets.

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